As we do not carry accounts we require payment in advance by credit card of direct deposit before your order is shipped.
Credit card processing:
Your details are securely transmitted to us in 2 parts so that at no time can the full details be received or intercepted.
We do not charge your card until we are ready to ship your order. If there is any shortfall in your order, we only charge for the goods being shipped.
Remaining product/s will be back ordered and sent when available with free delivery. We will contact you to advise and confirm any back orders.
Bank details will be emailled to you with your order confirmation and are included below for your convenience:
Name: KRPAN Industries P/L
Packages are generally dispatched by next working day once payment confirmation has been received.
We offer FREE SHIPPING on all orders over $250.
Otherwise our basic shipping charge is $11 including GST and includes handling and packing fees as well as shipping costs.
Depending on your location and parcel dimensions, we will choose the most expedient delivery service.
Our carriers include Star Track Express, Fastway Courier and Australia Post.
We do offer Express Services at an additional fee with Star Track or Australia Post if this option is selected.
All orders carry tracking and we will keep you informed of these details with a link to track your package online.
Goods are dispatched to the address provided and in most cases a signature will be required.
Should you choose to provide authority to leave details, these goods will be left at your own risk however every effort will be made to ensure safe delivery.
Should your order arrive with any damage incurred in transit, please take a photo and email us within 24 hours so we may arrange return and replacement.
We endeavour to ship all wholesale orders with a minimum of 12 months expiry date, unless stipulated otherwise.
Unopened goods may be returned to us within 1 month of purchase, providing shipping costs are borne by the sender.
Goods should be returned to:
KRPAN Industries Pty Ltd
PO Box 8177
Maroochydore BC QLD 4558
A credit note will be raised and sent to you for confirmation.
Refunds will be paid by EFT to your nominated bank account.